Illumety Terms of Service

Effective Date: Nov 13, 2025

Welcome to Illumety, LLC (“Illumety”, “we”, “us”, or “our”). These Terms of Service (“Terms”) govern your access to and use of Illumety’s managed software solutions, APIs, portals, dashboards, and related services (“Services”). By engaging Illumety’s Services, you (“Client”, “you”, or “your”) agree to these Terms.

1. Agreement to Terms

By accessing or using Illumety’s Services, you represent that you are authorized to act on behalf of your organization and have the legal capacity to enter into binding agreements. You agree to comply with these Terms and all applicable laws and regulations. If you do not agree to these Terms, you must discontinue use of Illumety’s Services immediately.

2. Scope of Services

Illumety provides custom software solutions and managed services exclusively under individual client contracts. Access to APIs, portals, dashboards, and other interfaces is provided as specified in your contract. Ongoing support, hosting, and maintenance are included as part of managed services, subject to your agreement.

3. Client Agreements

All Services are governed by individual contracts between Illumety and each client. These contracts define the scope, deliverables, service levels, and other terms specific to your engagement. In the event of a conflict between these Terms and your individual contract, the contract terms will prevail.

4. Third-Party Services

Illumety may use cloud-based managed services and third-party providers (“Sub-processors”) to deliver, process, or store data as part of our Services. We ensure that all third-party providers comply with applicable privacy, security, and confidentiality obligations.

5. Data Privacy & Security

Illumety processes client data in accordance with individual agreements and our Privacy Notice. We act as a data processor for client data and as a data controller for website visitors and business contacts. Data ownership, confidentiality, and security obligations are defined in your contract and our Privacy Notice.

6. Acceptable Use and Prohibited Activities

Clients and authorized users must use Illumety Services in compliance with all applicable laws and contractual obligations. You may not use Illumety Services to attempt unauthorized access to systems or data, circumvent security measures, reverse engineer, decompile, or disassemble any software, disrupt service operations, interfere with other users, or use services for unlawful, fraudulent, or abusive purposes. Any use of the Services in violation of these Terms may result in suspension or termination of access.

7. Intellectual Property

Illumety retains all rights, title, and interest in its proprietary software, technology, and materials, except as expressly granted in your contract. Client data and deliverables are governed by the terms of your individual agreement.

8. Modifications and Interruptions

Illumety may modify, update, or discontinue Services at any time. While we strive for high availability, we cannot guarantee uninterrupted service and are not liable for interruptions due to maintenance, upgrades, or unforeseen issues. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice.

9. Termination and Suspension

Illumety reserves the right to suspend or terminate access to Services, portals, or APIs for violations of these Terms, contractual breaches, or security risks, with or without notice. If your account or access is terminated, you are prohibited from registering or accessing Services under a different name or on behalf of another entity.

10. Limitation of Liability

To the maximum extent permitted by law, Illumety’s liability for any damages arising from or related to the Services is limited as specified in your contract. Illumety is not liable for indirect, incidental, special, or consequential damages, except as required by law or specified in your agreement.

11. Indemnification

You agree to indemnify and hold harmless Illumety from any claims, damages, or liabilities arising from your use of the Services, breach of these Terms, or violation of the rights of a third party, except as otherwise provided in your contract.

12. Data Management and Backups

Illumety performs regular backups of data as part of our managed services. However, clients are responsible for maintaining their own backups and for the integrity of their data. Illumety shall not be liable for any loss or corruption of data except as expressly provided in your contract.

13. Electronic Communications and Signatures

You consent to receive communications electronically and agree that electronic signatures and records are valid and binding for all agreements, notices, disclosures, and other communications provided by Illumety.

14. Governing Law and Dispute Resolution

These Terms and any disputes arising from your use of Illumety Services are governed by the laws of the State of Michigan, USA, unless otherwise specified in your contract. Any disputes shall first be resolved through informal negotiation. If unresolved, disputes may be subject to binding arbitration or the courts of Michigan, as specified in your contract.

15. Miscellaneous

These Terms, together with your individual contract and our Privacy Notice, constitute the entire agreement between you and Illumety. If any provision is found unenforceable, the remainder remains in effect. Illumety is not liable for delays or failures caused by events beyond our reasonable control. No joint venture, partnership, employment, or agency relationship is created by these Terms.

16. Changes to Terms

Illumety may update these Terms from time to time. Updates will be posted on our website with the effective date. Continued use of Services after changes constitutes acceptance of the updated Terms.

17. Contact

For questions about these Terms or our Services, please contact:

Illumety, LLC
33 Bloomfield Hills Pkwy, Suite 125
Bloomfield Hills, MI 48304
Email: privacy@illumety.com